Manage your mobile devices
Control service calls performed by your workforce
Traveling employees, such as controllers, technicians and delivery people, must have powerful communication tools to trace, manage and monitor their interventions. These employees’ responsiveness and performance depends on the selected business applications. You must manage applications that have different constraints than those at your headquarters:
- Remote user
- Users’ acceptance of applications
- No permanent connection
- Bandwidth
- Online/offline mode
- PDA terminal:
- Battery life
- Limited CPU
- All users are administrators
- No daily reboot
- Screen size
Some of these constraints, such as the need for an ergonomic interface, can be resolved by developing business applications. To resolve other constraints, companies will need to purchase a device management software solution.
For 30 years, TELELOGOS has provided solutions that answers these needs. Our MediaTransfer and MediaContact software applications synchronize, update, configure and monitor your terminals in real time.
Target users
- Technicians, auditors, controllers, repairmen
- Delivery people
Example uses
- Synchronization of service calls reports
- Update deployment
- Workstation inventory
- Workstation configuration
Benefits
- Fleet control
- Decreased number of helpdesk calls
- Decrease in terminal down time
Customer testimonial (click on logo to see case study)
"Thanks to IBM service and the MEDIACONTACT software, we have access to the inventory of each device, data from deployment reports, after-sales service for each terminal, and visibility for terminal communications activity. Together, these services are invaluable in ensuring the proper functioning of our applications."Hervé Kerleguer - COFELY Section Manager, EDF SUEZ Group
"It is easier to manage the fleet of devices thanks to MediaContact’s new console and the granularity of the software application."Gilles Croizat - DEKRA Industrial Information Systems Director
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"The mobility aspect was tremendously beneficial. Having information in real-time is so critical, especially in the final stages of ship-building"Thierry MOULET - Head of testing, STX France SA
"Ever since we implemented MediaContact Enterprise, it has met our needs. It has brought the flexibility and the reactivity required to maintain a fleet of EDA’s dispersed throughout the country.The quality of service that we can now provide to iDTGV supervisors and station agents in turn allows them to better serve our clients." Antoine Fontanel - iDTGV Information Systems and Distribution Director
