Manage your mobile devices
Control service calls performed by your workforce
Traveling employees, such as controllers, technicians and delivery people, must have powerful communication tools to trace, manage and monitor their interventions. These employees’ responsiveness and performance depends on the selected business applications. You must manage applications that have different constraints than those at your headquarters:
- Remote user
- Users’ acceptance of applications
- No permanent connection
- Bandwidth
- Online/offline mode
- PDA terminal:
- Battery life
- Limited CPU
- All users are administrators
- No daily reboot
- Screen size
Some of these constraints, such as the need for an ergonomic interface, can be resolved by developing business applications. To resolve other constraints, companies will need to purchase a device management software solution.
For nearly 30 years, TELELOGOS has provided solutions that answers these needs. Our MediaTransfer and MediaContact software applications synchronize, update, configure and monitor your terminals in real time.
Target users
- Technicians, auditors, controllers, repairmen
- Delivery people
Example uses
- Synchronization of service calls reports
- Update deployment
- Workstation inventory
- Workstation configuration
Benefits
- Fleet control
- Decreased number of helpdesk calls
- Decrease in terminal down time
Customer testimonial (click on logo to see case study)
"Thanks to IBM service and the MEDIACONTACT software, we have access to the inventory of each device, data from deployment reports, after-sales service for each terminal, and visibility for terminal communications activity. Together, these services are invaluable in ensuring the proper functioning of our applications."Hervé Kerleguer - COFELY Section Manager, EDF SUEZ Group
"Given the number of PDAs that were deployed, it was critical from the projects outset to consider a solution for managing the terminals. MediaContact gives us real control over the entire fleet of PDAs while increasing their availability and without hindering users."Fabien Jean - Mobile Applications Project Manager - DALKIA
"Today, thanks to the investment made, we have optimized the reliability of recorded data and increased responsiveness when providing reports.
These were our two main goals."Pierre BONTE - DEKRA Industrial Chief Executive Officer
"EZOS, a member of the Vision IT Group, is known for its Microsoft environment development and consulting capabilities. By selecting MediaContact to oversee our fleets of remote terminals, we know we are getting a complete, long-lasting and reliable software suite that will satisfy our customers, who want to provide top notch quality of service at their operating sites.” Michael Margos - Mobile Solutions Director EZOS VISION IT GROUP
"Ever since we implemented MediaContact Enterprise, it has met our needs. It has brought the flexibility and the reactivity required to maintain a fleet of EDA’s dispersed throughout the country.The quality of service that we can now provide to iDTGV supervisors and station agents in turn allows them to better serve our clients." Antoine Fontanel - iDTGV Information Systems and Distribution Director
"We were very interested in MediaContact. After conducting exhaustive tests, MediaContact proved to be the most comprehensive solution and the one best suited to overseeing mobile workstations. To our knowledge, MediaContact is the only solution that allows companies to use the hardware, OS and telecommunications networks of their choice, which gives companies enormous flexibility."Hervé MAO - Nomadvance President and CEO
