Know the status of the fleet
Constraints that require a suitable tool :
You may encounter constraints that require a tool designed for this type of environment, such as :
- Network (bandwidth, varying service continuity, coverage, etc.)
- Workstation availability (non-permanent connections to IS)
- Specific terminal features such as Windows Phone, PDA (Flash memory, SD Card, etc.)
MediaContact is a device management software that overcomes these constraints and makes it possible, from one or several geographic locations, to inventory and retain control over terminals used in the field, regardless of whether they are used on cellular (GPRS, 3G, 3G+, etc.), wireless (WiFi) or wired (PSTN, xDSL) networks.
MediaContact in line with the ITIL approach:
MediaContact can be used to remotely :
- Inventory hardware
- Inventory software
- Inventory all file types and properties
- Inventory all registry key types
- Export completed inventories
Its user-friendliness and flexibility enables the rapid implementation of configurations ranging from a few, to several thousand terminals.
Target users
- Sales force (SFA)
- Maintenance technicians (FFA)
- Delivery people
- Experts, controllers
- Pharmaceutical sales teams
- Offices, points of sale, stores
Example uses
- Remote application installing/uninstalling and updating
- Installation of security patches
Benefits
- Time saving
- Automation of IT processes
- Centralized Management
- One single tool to manage laptops and PDA’s
Customer testimonials (click on logo to see study case)
"Thanks to IBM service and the MEDIACONTACT software, we have access to the inventory of each device, data from deployment reports, after-sales service for each terminal, and visibility for terminal communications activity. Together, these services are invaluable in ensuring the proper functioning of our applications."Hervé Kerleguer - COFELY Section Manager, EDF SUEZ Group
"MediaContact enabled us to set up data flow exchanges on the fly and to increase the number of transfers. It provides remarkable reliability and stability, and considerably simplifies our work processes through the integration of remote application distribution and remote inventory management into a single data exchange tool."Emmanuel Grelaud IT Director - COMPASS Group France
"Given the number of PDAs that were deployed, it was critical from the projects outset to consider a solution for managing the terminals. MediaContact gives us real control over the entire fleet of PDAs while increasing their availability and without hindering users."Fabien Jean - Mobile Applications Project Manager - DALKIA
"We were very interested in MediaContact. After conducting exhaustive tests, MediaContact proved to be the most comprehensive solution and the one best suited to overseeing mobile workstations. To our knowledge, MediaContact is the only solution that allows companies to use the hardware, OS and telecommunications networks of their choice, which gives companies enormous flexibility."Hervé MAO - Nomadvance President and CEO
"Integrated into the scripts, MediaContact allowed us to (among other things) identify the printer fleets for our remote users, without any intervention on their part. Because of this, we have been able to anticipate the process of updating obsolete printers and reduce call center activity." Jean-Marc Moreau - Director of Customer Service for ROCHE
