Automatically detects and repairs - anticipates failures
How can you remotely monitor the operating status of distant systems?
Checking network availability at any time and making sure that the terminal is working properly so the user or customer is not blocked is essential to ensure proper operation of these communicating machines. For example, vending machines are not always simple to manage because there is no user in front of the machine.
With our MediaContact device management software, you can remotely monitor, send alerts and repair incidents that occur.
MediaContact in line with the ITIL approach:
MediaContact can be used to remotely :
- Check the event log
- Check whether or not files/folders are present and their contents
- Monitor connectivity
- Check available disk space
- Check available memory
- Check battery life
- Send alerts by email and launch multiple actions
Its user-friendliness and flexibility enables the rapid implementation of configurations ranging from 10’s to 10’s of thousands terminals.
Target users
- Vending machine, automaton, interactive display, kiosk
- Sale force (SFA)
- Maintenance technician (FFA)
- Delivery people
- Expert
- Pharmaceutical sale team
- Office, point of sale, store
Example uses
- Monitor GPRS/EDGE/3G or WiFi connections and start/stop them
- Monitor disk space
- Monitor a specific error in the Event Viewer and trigger an action.
Benefits
- Automation of IT processes
- Centralized Management
- Increased productivity
- Increase in equipment availability
Customer testimonials (click on logo to see case study)
"Thanks to IBM service and the MEDIACONTACT software, we have access to the inventory of each device, data from deployment reports, after-sales service for each terminal, and visibility for terminal communications activity. Together, these services are invaluable in ensuring the proper functioning of our applications."Hervé Kerleguer - COFELY Section Manager, EDF SUEZ Group
"Given the number of PDAs that were deployed, it was critical from the projects outset to consider a solution for managing the terminals. MediaContact gives us real control over the entire fleet of PDA’s while increasing their availability and without hindering users."Fabien Jean - Mobile Applications Project Manager - DALKIA
"EZOS, a member of the Vision IT Group, is known for its Microsoft environment development and consulting capabilities. By selecting MediaContact to oversee our fleets of remote terminals, we know we are getting a complete, long-lasting and reliable software suite that will satisfy our customers, who want to provide top notch quality of service at their operating sites.” Michael Margos - Mobile Solutions Director EZOS VISION IT GROUP
"Ever since we implemented MediaContact Enterprise, it has met our needs. It has brought the flexibility and the reactivity required to maintain a fleet of EDA’s dispersed throughout the country.The quality of service that we can now provide to iDTGV supervisors and station agents in turn allows them to better serve our clients." Antoine Fontanel - iDTGV Information Systems and Distribution Director
"We were already convinced of the effectiveness of Telelogos software in terms of reliability of data exchange. We are also extremely satisfied with the ease of administration of remote sites that the new MediaContact solution provides on a daily basis."Thierry Lamblin - Midas IT Technical Manager
"We were very interested in MediaContact. After conducting exhaustive tests, MediaContact proved to be the most comprehensive solution and the one best suited to overseeing mobile workstations. To our knowledge, MediaContact is the only solution that allows companies to use the hardware, OS and telecommunications networks of their choice, which gives companies enormous flexibility."Hervé MAO - Nomadvance President and CEO
