Manage your PDA’s, Windows phone’s, Laptop’s and POS terminals
Managing a device fleet and their IT resources from headquarters differs greatly from managing workstations on a local network. There are constraints that require a dedicated tool:
Constraints:
- Network (bandwidth, varying continuity of service, coverage, etc.)
- Workstation availability (non-permanent connections to IS)
- Specific features of terminals such as Windows phone’s, PDA’s (Flash memory, SD Card, etc.)
- Terminal heterogeneity (PDA’s, Laptop’s, POS terminals, etc.)
A solution to stay in contact with your terminals:
MediaContact is a device management software application that overcomes these constraints and makes it possible, from one or several geographic locations, to monitor your terminals in the field, through cellular (GPRS, 3G, 3G+, etc.), wireless (WiFi) and wired (STN, xDSL) networks.
With MediaContact you can:
- Manage a “large-scale” roll-out of application solutions
- Keep hardware and software up-to-date and in perfect working order
- Know the terminals health state in real time
- Prevent user errors
- Secure hardware and data
- Anticipate possible malfunctions
- Backup and restore data
In line with the ITIL process, MediaContact allows you to remotely:
- Hardware and software inventories
- Distribute applications and their updates
- Monitor workstation availability
- Update security policies
- Control the workstation’s configuration
By keeping remote terminals in perfect working order, you can reassure remote users that their hardware will continue to operate and thus increase their productivity.
Target users
- Sales force (SFA)
- Maintenance technician (FFA)
- Delivery people
- Experts, controllers
- Pharmaceutical sales teams
- Warehouses, logistics
- Offices, points of sale, stores
Example uses
- Remote application installation and updating
- Transmission of security policies: password, access control, blocking functions, etc.
- Restricting terminal use to business requirements: Kiosk
- Connection provisioning (Proxy, RAS, ActivSync, GPRS, WiFi, etc.)
- Monitoring, checking: networks, battery, memory, CPU used, etc.
- Remote terminal wake up
Benefits
- The administrator supervises and maintains control over the remote terminals
- Users have reliable, secure and up-to-date devices
- The company reduces its administrative and operating costs.
Customer testimonials (click on logo to see case study)
"Given the number of PDA’s that were deployed, it was critical from the projects outset to consider a solution for managing the terminals. MediaContact gives us real control over the entire fleet of PDA’s while increasing their availability and without hindering users."Fabien Jean - Mobile Applications Project Manager - DALKIA
"Today, thanks to the investment made, we have optimized the reliability of recorded data and increased responsiveness when providing reports.
These were our two main goals."Pierre BONTE - DEKRA Industrial Chief Executive Officer
"In addition to the synchronization tasks it performs with perfection, MediaContact represents for us an enormous help in terms of administrating our remote devices. It allows us to offer mobile users a truly optimized medium, and the result is everyone wins."Bertrand de Morel - DIM Information Systems Director
"Thanks to IBM service and the MEDIACONTACT software, we have access to the inventory of each device, data from deployment reports, after-sales service for each terminal, and visibility for terminal communications activity. Together, these services are invaluable in ensuring the proper functioning of our applications."Hervé Kerleguer - COFELY Section Manager, EDF SUEZ Group
"Ever since we implemented MediaContact Enterprise, it has met our needs. It has brought the flexibility and the reactivity required to maintain a fleet of EDA’s dispersed throughout the country.The quality of service that we can now provide to iDTGV supervisors and station agents in turn allows them to better serve our clients." Antoine Fontanel - iDTGV Information Systems and Distribution Director
"We were already convinced of the effectiveness of Telelogos software in terms of reliability of data exchange. We are also extremely satisfied with the ease of administration of remote sites that the new MediaContact solution provides on a daily basis."Thierry Lamblin - Midas IT Technical Manager
